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Resolving the Installation Error 0x80240069 Related to Microsoft Pluton Cryptographic Provider

The Problem:
The installation process encounters an error with the code 0x80240069, indicating that the "Microsoft Pluton Cryptographic Provider" was not loaded due to a failure in initialization. This issue can prevent users from installing updates or software that rely on this cryptographic provider, potentially impacting system security and functionality.

Problem Analysis:
The error 0x80240069 typically manifests during the installation of Windows updates or certain software packages that require cryptographic services. Users may notice that updates fail to install, and the error message specifically points to the Microsoft Pluton Cryptographic Provider not being loaded. This issue may have begun following a recent update or configuration change in the system, particularly those affecting security settings or cryptographic services.

Root Cause:
The root cause of this problem is often related to misconfigurations or corruption within the cryptographic services of Windows. The Microsoft Pluton Cryptographic Provider is a security feature designed to enhance the security of cryptographic operations. If its initialization fails, it could be due to:

  1. Corrupted system files or registry entries related to cryptographic services.
  2. Incompatibility issues following a recent update or software installation.
  3. Disabled or misconfigured cryptographic services in the system settings.

Solution:
To resolve the installation error 0x80240069, follow these steps:

  1. Run the Windows Update Troubleshooter:

    • Open the Settings app by pressing Win + I.
    • Navigate to Update & Security > Troubleshoot.
    • Select Windows Update and click on Run the troubleshooter.
    • Follow the on-screen instructions to complete the troubleshooting process.
  2. Check and Restart Cryptographic Services:

    • Press Win + R to open the Run dialog, type services.msc, and press Enter.
    • In the Services window, locate the following services:
      • Cryptographic Services
      • Windows Update
    • Ensure these services are running. If not, right-click on each service and select Start.
    • If the services are running, right-click and select Restart.
  3. Repair System Files:

    • Open Command Prompt as an administrator. You can do this by typing cmd in the Windows search bar, right-clicking on Command Prompt, and selecting Run as administrator.
    • Execute the following commands one by one:
      sfc /scannow
      • This will scan and repair any corrupted system files.
        DISM /Online /Cleanup-Image /RestoreHealth
      • This command will restore the system image and repair any issues found.
  4. Verify and Reset Windows Update Components:

    • Open Command Prompt as an administrator.
    • Stop the Windows Update services by executing:
      net stop wuauserv
      net stop cryptSvc
      net stop bits
      net stop msiserver
    • Rename the SoftwareDistribution and Catroot2 folders:
      ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
      ren C:\Windows\System32\catroot2 Catroot2.old
    • Restart the services:
      net start wuauserv
      net start cryptSvc
      net start bits
      net start msiserver
  5. Check for Updates Again:

    • After performing the above steps, try checking for updates again through Settings > Update & Security > Windows Update.

By following these steps, you should be able to resolve the error 0x80240069 and successfully load the Microsoft Pluton Cryptographic Provider.

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