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The Problem:
The installation process encounters an error with the code 0x80240069, indicating that the "Microsoft Pluton Cryptographic Provider" was not loaded due to a failure in initialization. This issue can prevent users from installing updates or software that rely on this cryptographic provider, potentially impacting system security and functionality.
Problem Analysis:
The error 0x80240069 typically manifests during the installation of Windows updates or certain software packages that require cryptographic services. Users may notice that updates fail to install, and the error message specifically points to the Microsoft Pluton Cryptographic Provider not being loaded. This issue may have begun following a recent update or configuration change in the system, particularly those affecting security settings or cryptographic services.
Root Cause:
The root cause of this problem is often related to misconfigurations or corruption within the cryptographic services of Windows. The Microsoft Pluton Cryptographic Provider is a security feature designed to enhance the security of cryptographic operations. If its initialization fails, it could be due to:
Solution:
To resolve the installation error 0x80240069, follow these steps:
Run the Windows Update Troubleshooter:
Win + I
.Check and Restart Cryptographic Services:
Win + R
to open the Run dialog, type services.msc
, and press Enter.Repair System Files:
cmd
in the Windows search bar, right-clicking on Command Prompt, and selecting Run as administrator.sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
Verify and Reset Windows Update Components:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Check for Updates Again:
By following these steps, you should be able to resolve the error 0x80240069 and successfully load the Microsoft Pluton Cryptographic Provider.