The Problem:

In a Windows environment, you might encounter several issues related to device management and provisioning. Common error messages include "Could not check enrollment URL", "Co-management is disabled but expected to be enabled", "Workloads rules are not compliant", and "Device is not provisioned". These errors can disrupt the management and deployment of devices within an organisation.

Problem Analysis:

These issues typically manifest when there is a misconfiguration in the device management settings or when the communication between the device and management servers is disrupted. The problems often begin after changes in policy settings, updates, or network configurations. Symptoms might include the inability to enroll devices into management services, failure in applying co-management policies, or devices not adhering to workload rules.

Root Cause:

• Could not check enrollment URL: This is usually due to incorrect URL settings or network connectivity issues that prevent the device from reaching the enrollment server.


• Co-management is disabled but expected to be enabled: This can occur if the co-management configuration is not correctly set up or if there are conflicting policies.


• Workloads rules are not compliant: This is often caused by misconfigured workload rules or policies that do not align with the current device settings.


• Device is not provisioned: This error may arise if the provisioning package is not correctly applied or if there are issues with the device configuration profile.

Solution:

To resolve these issues, follow the steps below:

1. Verify Network Connectivity:

• Ensure the device has a stable internet connection.


• Test connectivity to the enrollment URL by pinging the server:
  

   ping <enrollment-url>



• Check firewall settings to ensure that necessary ports are open.

2. Check Enrollment URL:

• Verify that the enrollment URL is correctly configured in the management console.


• Update the URL if necessary and ensure it matches the server settings.

3. Enable Co-management:

• Open the Configuration Manager console.


• Navigate to Administration > Overview > Cloud Services > Co-management.


• Ensure that co-management is enabled and configured correctly.


• Review any conflicting policies and resolve them.

4. Review Workloads Rules:

• Access the Intune or Configuration Manager console.


• Go to Device Configuration and review the workload rules.


• Ensure that the rules align with the organisational policies and device settings.


• Update any non-compliant rules and apply the changes.

5. Provision the Device:

• Check the provisioning package for errors or incomplete configurations.


• Reapply the provisioning package if necessary.


• Ensure that the device configuration profile is correctly assigned and applied.

6. Logs and Diagnostics:

• Review the event logs and diagnostic reports for any additional errors or warnings.


• Use tools like Event Viewer or the Microsoft Endpoint Manager to gather more information.

7. Scripts and Automation:

• Consider using PowerShell scripts to automate the checking and correction of common settings:
  

   # Sample PowerShell script to check co-management status
  
   Get-WmiObject -Namespace "root\ccm\policy\machine\actualconfig" -Query "SELECT * FROM CCM_CoManagementSettings"

By following these steps, you should be able to identify and resolve the common issues related to Windows device enrollment and provisioning.